Order Fulfillment Specialist

Our Company: Technogym inspires 70 million daily users to train using our innovative and engaging solutions for fitness, sport and health. Your Role: We are looking for an Order Fulfillment Specialist to manage the end-to-end order processing cycle, from quote confirmation to billing. You will ensure compliance with internal policies, provide premium customer experience, and manage logistics and stock optimization. Your Impact: Guarantee precise and timely order processing, ensuring governance and compliance with internal policies and sales conditions. Provide a premium customer experience by effectively managing customer journey touchpoints. Plan and manage frictionless deliveries through the logistic portal, including delivery date management, job assignment, and activity closure. Optimize free stock management and process Purchase Orders to HQ, ensuring correct stock movement management. Maintain an accurate order portfolio backlog, avoid expirations and collaborate with sales to minimize backlog slippage. Keep the CRM system up to date with relevant customer service information. Manage Technogym care activities, offering prompt and appropriate feedback to customer inquiries. Conduct post-delivery surveys to assess customer satisfaction and proactively address any issues. What You Should Bring: Proven experience in Order Management, Customer Service, or a related role, ideally in a fast-paced, customer-centric environment. Minimum of 2-3 years of relevant experience. Strong sense of accountability and ownership of customer needs. Excellent communication skills, both verbal and written, with active listening and empathy. Knowledge of ERP systems, SAP preferred, and CRM management. Analytical and structured approach with strong problem-solving skills. Familiarity with local VAT and fiscal regulations. Fluency in English preferred. Exceptional time management and resilience.