Sales Operations Manager – Enterprise Systems

As Enterprise Systems continues to grow, we are looking for an experienced and highly organised Sales Operations Manager to join our team in Dubai. This is a key position within the Enterprise Systems business. The successful candidate will work directly with the Sales Director and take ownership of the day-to-day operational management of the sales organisation, allowing the Sales Director to focus more heavily on customers, partners, vendors, business development and market growth. This is not simply an administrative position. We are looking for someone who can drive the operational rhythm of the business, hold teams accountable, coordinate across departments and ensure that actions actually get completed. Key Responsibilities Sales Operations & Pipeline Management • Manage the day-to-day operational activities of the Enterprise Systems sales team. • Conduct regular pipeline reviews with Account Managers. • Ensure opportunities, forecasts and customer activities are accurately maintained in NetSuite/CRM. • Monitor sales targets, pipeline coverage, quotations, orders and deal progression. • Identify stalled opportunities and follow up with Account Managers on required actions. • Prepare weekly and monthly sales reports, forecasts and management dashboards. KPI & Performance Management • Track Account Manager KPIs and activity levels. • Monitor customer meetings, partner engagement, pipeline creation and business-development activities. • Follow up on agreed actions and deadlines. • Maintain scorecards and provide the Sales Director with clear visibility of team performance. • Help create a culture of accountability, discipline and consistent execution. Vendor Management & Reporting • Coordinate operational requirements across our technology vendors and business units. • Manage vendor reporting, pipeline submissions, forecasts, certifications and business-plan requirements. • Coordinate vendor meetings, QBRs, workshops, partner activities and enablement programmes. • Track commitments made to vendors and ensure internal teams deliver against them. Partner & Channel Operations • Support Account Managers in developing and managing system integrators, resellers and solution partners. • Track partner onboarding, enablement, certifications, workshops, POCs, site surveys and other partner-development activities. • Coordinate with Pre-Sales and technical teams to ensure opportunities receive the required support. Commercial & Order Coordination • Work closely with Inside Sales, Finance, Logistics, Supply Chain and Pre-Sales. • Monitor major quotations, pricing requests, discount approvals and commercial requirements. • Track important customer orders from opportunity through to delivery. • Assist with inventory planning and visibility of stock requirements against pipeline and forecast. Management Support • Act as the operational link between the Sales Director, Account Managers and internal departments. • Prepare management reports and information required for business reviews. • Maintain action trackers following management, sales and vendor meetings. • Escalate issues requiring Sales Director intervention while independently resolving day-to-day operational matters. Who We Are Looking For We are looking for someone who is highly organised, commercially minded, strong with CRM/ERP systems, reporting and Excel, and comfortable in a fast-moving technology distribution environment. Preferred Experience • 5+ years' experience in Sales Operations, Business Operations, Commercial Operations or a similar role. • Experience within IT distribution, enterprise technology, networking, infrastructure or the ICT channel is strongly preferred. • UAE/GCC technology-channel experience would be an advantage. • Experience with ERP/CRM platforms such as NetSuite would be highly beneficial.