Sales Support Coordinator

Key Responsibilities: Core Sales Operations. Receives all enquiries from customers through email, telephone or fax ensuring that the requirement is correctly understood and captured. Direct new enquiries to relevant sales team members or Supervisors. Register customer enquiries into Salesforce. Prepare quotation revisions in the ERP system and Salesforce platform, verifying price, bill of quantities, quantity, delivery information, and discounts. Upon receiving LPOs from customers, verify quantities and prices against quotations, collaborating with Channel Sales Executives to resolve discrepancies. Process orders by entering them into the system and submitting them to the delivery team. System and Process Support: Process sample sales orders and coordinate with HOD for review and approval. Coordinate with Supervisor and Sales Executives to obtain new material codes, process them in the system, and follow up with Supply Chain and Finance until codes are created within 48 hours. Coordinate item code updates in the ERP for specification changes or unavailabilities. Customer Experience and Issue Resolution: Support customer complaints by providing accurate information. Maintain confidentiality and ensure zero errors. Organizational Values and Compliance: Foster a work culture built on caring, learning, and performance, and ensure adherence to company policies. Qualifications: Graduate with 2 years of experience in Sales and/or Customer Service. Acceptable knowledge of sales operations, workflows, and processes. Knowledge of CRM and ERP systems would be an advantage. Good communication skills in English.