SAP CRM Functional Consultant

Lead requirement gathering, fit-gap analysis, and solution design for SAP S/4HANA SD and CRM. Configure and support end-to-end Order-to-Cash processes including Quotations, Sales Orders, Deliveries, Billing, and Returns. Manage pricing, discounts, rebates, settlement management, and FSCM Credit Management. Configure Business Partners, Customer Master Data, customer hierarchies, and partner functions. Drive integration with MM, FI/CO, PP, WM/EWM, CRM, and third-party applications. Support EDI, IDocs, APIs, middleware, e-commerce, and customer portal integrations. Prepare functional specifications, lead data migration, validation, reconciliation, and master data governance activities. Manage SIT, UAT, defect resolution, cutover, go-live, and hypercare support. Provide L2/L3 application support, incident management, and SLA compliance monitoring. Advise business stakeholders on SAP best practices and process improvements, leading SAP enhancement and transformation projects using SAP Activate methodology. Manage vendors, project risks, timelines, budgets, and deliverables. Conduct user training, change management, and knowledge transfer sessions while ensuring compliance with SAP governance, audit requirements, GRC controls, and release management processes.