SAP Service Delivery Manager
MonoSpear Technologies LLCQatar - DohaPosted 06 October 2026
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Location
Qatar - Doha
Job type
On-site
Experience
10+ years
Salary
QAR 25k–35k/mo (est.)
Job description
MonoSpear Technologies LLC is looking for an experienced SAP AMS Service Delivery Manager to lead offshore and multi-tower SAP managed services. This is an onsite role in Qatar requiring 10+ years of experience and immediate or short notice availability. Must have 10+ years of SAP AMS experience, 5+ years managing offshore or multi-tower SAP teams, end-to-end AMS delivery management, ITIL, SLA and KPI governance, incident, problem, and change management, ServiceNow, SAP Cloud ALM, and stakeholder and escalation management. Key responsibilities include owning SAP AMS service delivery, governing SLA/KPI performance, managing offshore shifts and ticket demand, driving root cause analysis (RCA) for Sev1/Sev2 incidents, and leading continuous improvement and automation initiatives.
Skills
SAP AMSSAP Cloud ALMITILServiceNowService Delivery ManagementSLA Governance
What Jobze.ai noticed
- MonoSpear Technologies requires 10+ years of SAP application management services (AMS) experience with at least 5 years managing offshore or multi-tower teams.
- Expect rigorous ITIL framework application, SLA and KPI governance, and stakeholder escalation management.
- Hands-on familiarity with ServiceNow and SAP Cloud ALM is mandatory for tracking incidents and root cause analysis.
This role was published by MonoSpear Technologies LLC on LinkedIn Posts. Jobze.ai is not the employer and does not take applications - they are handled on the original site.