Saudi/GCC National Opportunity Customer Success Manager - SAP Next Gen - Academy for Customer Success

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. Due to local Saudization mandates, we are only hiring Saudi/GCC nationals for this position. The official recruitment begins September 2026. By applying to this pipeline position, you have the option to get in contact with us early in the application cycle for our SAP Academy for Customer Success Program starting March 2027. The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. As a CSM within the SAP Next Gen - Academy for Customer Success, you will successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team. You will immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. We offer full-time employment from day one with practical learning application for your role. Upon successful completion, you will move into a direct customer-facing CSM role in your market. What You Bring: 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management. Proven ability to deliver strategic guidance and solutions that drive customer success. Strong Business Acumen. Proficiency in English and Italian. AI focus areas including AI Adoption Mindset, Agentic AI Day-to Day Practice, and Context Engineering. CSM Focus Areas: SAP Finance & Spend Management (F&S) including S/4HANA Finance, Finance & Quote to Cash (Q2C), Procurement, and SAP Supply Chain Management (SCM).