Senior Application Service Manager

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. Lead the delivery of SAP cloud services excellence at scale — and shape what great looks like across EMEA. As a Senior Application Service Manager (ASM) within SAP Cloud Application Services (CAS), you are a seasoned leader who takes full ownership of our most complex and strategic customer engagements. You don't just manage accounts — you define the standard for service delivery, mentor teams, influence decisions at senior stakeholder level, and drive tangible business outcomes for customers in their RISE with SAP journey. What You'll Build: Set and uphold the gold standard for CAS service delivery — owning quality, budget, and outcomes across the full customer lifecycle (transition, stabilisation, operations, offboarding). Act as a strategic advisor to customers: anticipate challenges, surface optimisation and innovation opportunities, and guide adoption well before issues arise. Lead and orchestrate cross-functional, global delivery teams — aligning SAP stakeholders, partners, and customer counterparts around a shared vision of success. Drive customer growth and loyalty; identify and develop upsell opportunities within the SAP and CAS portfolio. Navigate complexity and escalations with authority and composure, turning pressure situations into lasting trust. Serve as the senior point of accountability for communication — from technical delivery teams through to C-suite executives, on both sides of the engagement. Contribute to the evolution of the CAS service model itself: your experience and insights help shape how we work, not just the accounts you run. What You Bring: Bachelor's degree in IT, Business Management, Engineering, or a related field. 8+ years in customer account management, managed services, or enterprise relationship management — ideally in a complex, multi-stakeholder environment. 6+ years of hands-on experience in at least one SAP Solution Area (e.g. S/4HANA – FI/MM, SuccessFactors, BTP). 6+ years leading global or cross-functional teams in a project management or delivery leadership capacity. Deep knowledge of the SAP portfolio, cloud services landscape, and the RISE with SAP framework. A strong track record in SAP implementation projects and/or managed services — you understand delivery from both sides. Exceptional communication and executive presence — you are equally at home in a technical review and a board-level conversation. Proven ability to manage ambiguity, resolve escalations, and drive results in high-pressure, complex environments. Business fluency in English and Arabic (required).