Senior Manager – Logistics Systems [ Digital Marketplace ]

Empowering Progress Through Integrated Supply Chain & Logistics Solutions Red Sea Coastal Trading Company is a specialized supply chain and logistics subsidiary under Red Sea Global, designed to power the seamless delivery of materials, equipment, and services across our portfolio of pioneering developments. Operating at the heart of Saudi Arabia’s most ambitious regenerative tourism projects, the subsidiary delivers end-to-end supply chain management, including procurement support, transportation coordination, inventory and warehouse management, and last-mile logistics to remote destinations across the Red Sea coast and beyond. With a focus on efficiency, reliability, and environmental responsibility, the team ensures that every link in the supply chain supports Red Sea Global’s commitment to sustainability, operational excellence, and local value creation. Job Purpose: Lead the strategy, selection, design, implementation, integration, launch, and ongoing operation of RSCTC’s B2B and B2C digital marketplaces across web and mobile channels. Own the marketplace technology roadmap and lead internal teams and delivery partners to translate business, customer, and supplier needs into reliable, secure, and scalable capabilities. Ensure integration with SAP S/4HANA and other enterprise systems across catalog, pricing, inventory, ordering, fulfillment, payments, invoicing, and returns. Job Responsibilities: Strategy and product roadmap Own the B2B and B2C marketplace strategy, product roadmap, and prioritized backlog. Translate business priorities into phased releases, business cases, delivery plans, resource needs, dependencies, and measurable outcomes; agree priorities and acceptance criteria with business owners. Platform selection and architecture Lead discovery, process mapping, platform evaluation, RFP inputs, and build-versus-buy recommendations. Establish the solution architecture with Corporate Technology, covering storefronts, mobile applications, seller services, order management, data, APIs, security, scalability, and total cost of ownership. B2B customer capabilities Deliver company and branch account structures, user roles, purchasing approvals, customer-specific catalogs and contract pricing, quotations, minimum quantities, pack sizes, bulk uploads, repeat orders, and purchase-order references. Enable credit-limit and payment-term controls, order and invoice visibility, statements, and self-service returns in alignment with Finance and commercial policies. B2C web and mobile capabilities Deliver responsive websites and mobile applications covering registration and guest checkout where appropriate, search, product discovery, cart, checkout, promotions, loyalty capabilities where approved, and customer notifications. Enable local payment options, delivery slots and service areas, order tracking, cancellations, refunds, and customer support. Provide consistent Arabic and English experiences, accessibility, and effective mobile performance. Supplier and seller capabilities Enable supplier and seller onboarding, verification workflows, portal access, product submission and approval, catalog updates, stock and pricing feeds, order acceptance, fulfillment collaboration, and performance visibility. Implement commission rules, settlement reporting, reconciliation, and dispute workflows where applicable to the approved marketplace model, with Finance and commercial owners. Order management and fulfillment Translate operating models into workflows for warehouse-stock, supplier-fulfilled, flow-through, and other approved channels. Support availability checks, inventory reservations, order allocation, split orders, partial deliveries, substitutions, backorders, delivery status, returns, and proof of delivery. Coordinate with warehouse, transport, customer service, and commercial teams to prevent overselling and maintain accurate customer commitments. Integration reliability and automation Establish interface contracts, data ownership, monitoring, alerts, exception queues, controlled retries, and reconciliation. Implement duplicate prevention and recovery controls to avoid lost or repeated orders and financial transactions. Automate repeatable workflows and define accountable support ownership across internal teams and vendors. Technical delivery testing and launch Own delivery from discovery and design through configuration, development, data migration, testing, cutover, launch, and stabilization. Ensure code quality, documented designs, controlled environments, and deployment pipelines. Oversee functional, integration, regression, security, performance, and user acceptance testing; agree business sign-off, rollback criteria, launch readiness, and post-launch support. Security privacy and governance Work with Corporate Technology, Cybersecurity, Legal, and Finance to embed identity and access controls, segregation of duties, audit trails, data protection, payment security, and fraud controls. Ensure customer consent, retention, financial controls, and applicable regulatory requirements are addressed in platform design and operations; coordinate remediation of identified risks. Platform operations and continuity Own marketplace service management, support models, vendor service levels, monitoring, capacity, and incident escalation. Lead major-incident coordination and root-cause improvements. Establish backup, disaster recovery, continuity, maintenance, and recovery-testing arrangements with Corporate Technology and service providers; maintain platform availability, performance, and transaction accuracy. Performance analytics and improvement Define dashboards and trusted measures for availability, response time, checkout and order success, payment success, integration failures, data accuracy, seller activation, and customer adoption. Work with business owners on conversion, repeat purchase, customer experience, and fulfillment measures. Guide Power BI and Data Lake requirements with data teams; use analysis and controlled experimentation to prioritize improvements, automation, and appropriate AI use cases. Business readiness and adoption Lead readiness planning with business owners, including operating procedures, customer and supplier onboarding, training, communications, user guides, and service handover. Maintain requirements, process flows, architecture and interface documentation, support runbooks, and ownership records. Ensure ongoing feedback informs the roadmap and operational improvements. Budgets vendors and delivery reporting Prepare and manage implementation and operating budgets, forecasts, licenses, contracts, and total cost of ownership. Evaluate vendor proposals, delivery quality, service performance, change requests, and contractual acceptance with Procurement and Finance. Report progress, risks, spend, service results, and benefits against approved plans. Perform other relevant duties assigned by RSCTC Management. Qualification and Experience: - Bachelor’s degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related discipline. - Minimum 10 years of relevant experience in digital commerce, marketplace technology, software delivery, or enterprise platforms, including at least five years leading teams, programs, or platform delivery. - Proven personal accountability for designing, developing or implementing, launching, and scaling an e-commerce marketplace. Able to explain architecture decisions, delivery responsibilities, operational challenges, and measurable outcomes. - Experience across B2B and B2C commerce, including customer journeys, supplier or seller workflows, catalog and pricing models, order management, fulfillment, payments, and returns. - Proven experience leading commerce-to-ERP integrations and understanding end-to-end order-to-cash and financial reconciliation. Able to lead integration design with SAP functional and technical specialists. - Strong technology leadership with experience managing engineering or implementation teams, product and business stakeholders, platform vendors, and cross-functional delivery dependencies. - Experience owning platform launch and live operations, including architecture review, testing, releases, service performance, incident management, vendor contracts, and delivery budgets. - Direct SAP S/4HANA integration delivery involving SD, MM, FI/CO, and relevant API or middleware capabilities is strongly preferred. - Experience building marketplace capabilities at Amazon, noon, or another established e-commerce marketplace, with demonstrable platform delivery responsibility. - Experience in supply chain, wholesale distribution, retail, hospitality, or the GCC market; familiarity with Arabic and English digital experiences. - A relevant postgraduate qualification or recognized product, architecture, delivery, or service-management certification. Skills: - Product strategy, roadmap and backlog management, requirements definition, process design, business cases, and outcome measurement. - Marketplace architecture, web and mobile delivery, APIs, middleware, cloud services, scalable design, and enterprise integration. -B2B and B2C customer structures, order management, fulfillment, and return processes.