Service Coordinator

Responsible for collecting outstanding receivables and maintaining accurate records of collection activities. The role involves interacting with customers, assessing account status, and supporting timely payments. The objective is to maintain cash flow, reduce DSO, resolve disputes, and coordinate with internal teams to address billing or service issues affecting payments. Collection Efforts: Contact customers via phone and email to follow up on past-due invoices and secure payments. Account Reconciliation: Review accounts to ensure payments are applied correctly and resolve discrepancies. Negotiation: Develop payment plans with customers for outstanding debt. Reporting: Submit daily/weekly reports on aging accounts and high-risk customers to management. Process Improvement: Recommend adjustments to improve AR collection process. Documentation: Maintain meticulous records of collection activities and customer correspondence.