Service Operations & Spare Parts Coordinator – Home Appliances

We are looking for an experienced professional to join our growing Home Appliances After-Sales Service Team, supporting leading international brands including Hisense, Samsung, Haier and others. Key Responsibilities - Coordinate end-to-end service operations - Manage spare-parts ordering, availability and follow-up - Coordinate technicians and customer updates - Handle warranty cases, DOA/RMA and related documentation - Monitor pending service calls and ensure timely closure - Maintain CRM/ERP records and service documentation - Prepare operational reports and follow up on service KPIs - Coordinate with customers, technicians, suppliers and brand teams Candidate Profile - 2–5 years' experience in home-appliance service operations - Experience with brands such as Hisense, Samsung, Haier, LG, Bosch, Whirlpool or similar preferred - Knowledge of spare parts, warranty, DOA/RMA and after-sales processes - Familiarity with CRM/ERP systems, Excel and email - Good written and spoken English - Strong coordination, communication and follow-up skills - Able to manage multiple service cases and work under pressure - Proactive, organised and detail-oriented - Experience in refrigeration/HVAC or technical-service environments is an added advantage