ServiceNow Technical Lead (Facility Management)

Muller’s Solutions is seeking an experienced ServiceNow Technical Lead (Facility Management) to lead the implementation of a ServiceNow-based Facility Management solution for a large enterprise client in Saudi Arabia. The successful candidate will provide technical leadership, solution design, platform configuration, and integration with SAP systems to deliver an enterprise Facility Management solution that supports operational excellence. Key Responsibilities: - Lead the end-to-end implementation of the ServiceNow Facility Management solution. - Design and implement scalable ServiceNow solutions aligned with business and technical requirements. - Configure and customize ServiceNow modules supporting Facility Management operations. - Deliver core capabilities including Maintenance Management, Work Order Management, Service Requests, Workplace Support Services, Transportation Services, Telecommunications Services, Inventory Management, Customer Relationship Management, Technical Support, Asset Engineering, KPI & SLA Management, and Reporting and Dashboards. - Design and oversee integrations between ServiceNow and SAP for Vendors, Contracts, Purchase Orders, Service Entry Sheets (SES), and Payment Status. - Lead technical design sessions, architecture reviews, and development activities. - Develop and review integrations using REST/SOAP APIs, IntegrationHub, MID Server, and other ServiceNow integration technologies. - Provide technical leadership to developers and implementation teams. - Support solution testing, SIT, UAT, production deployment, and hypercare activities. - Prepare technical documentation, solution designs, and implementation artifacts. - Ensure adherence to ServiceNow best practices, governance, security, and performance standards. Required Qualifications: - Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. - 8+ years of ServiceNow implementation experience. - At least 3 years of experience as a Technical Lead or Solution Architect. - Proven experience delivering end-to-end ServiceNow implementations. - Hands-on experience with ServiceNow Workplace Service Delivery (WSD), Workplace Services, Facility Management, or related ServiceNow modules. - Experience implementing Maintenance, Work Orders, Service Requests, Asset Management, and Workplace Services. - Strong experience integrating ServiceNow with SAP ERP, SAP S/4HANA, and/or SAP Ariba. - Hands-on experience with IntegrationHub, Flow Designer, Script Includes, Business Rules, Client Scripts, REST APIs, SOAP APIs, and MID Server. - Strong knowledge of ServiceNow platform architecture and development best practices.