Services Specialist - Customer Service Management

You will be the primary point of contact for internal Project Managers and Service Managers ensuring seamless communication and high-quality service delivery. You will manage critical Projects and Services workflows, resolve internal process inquiries, and collaborate with cross-functional teams to exceed expectations. Key Responsibilities: Responsible for all aspects of OTR process and tools, order bookings, revenue recognition reporting, and continuous improvement. Responsible for all aspects of creating, structuring, and maintaining projects in SAP for HW and Services projects. Own resolution of technical issues in ERP, engaging and working with the DT team. Assist billing team with invoicing, create cancel/rebill workflows, coordinate with e-invoicing teams to comply with country-specific tax regulations. Support SAP IBS process for billing internal orders. Regional country-specific tax invoicing support and point of contact with Tax and DT teams. Regional statutory audit support including SOX and ISO audits. Support development of financial instruments such as Letters of Credit and Bank Guarantees. Generate PO requisitions to external suppliers and manage goods receipts. Follow up with Accounts Payable teams to resolve vendor payable issues. Understand revenue recognition lag rules. Run projects through TECO checklists to ensure no outstanding financial or completion issues. Drive resolution with SM/PMs to correct project defects in SAP ERP. Support PMs on project metrics to decrease unbilled and past due receivables. Support in-country Arabic language requirements including SAP Saudi Text updating and VAT portal coordination. Required Qualifications: Bachelor's degree from an accredited university or college. Minimum of 3 years of experience in SAP ERP systems or a related field. Fluent English written and spoken. Desired Characteristics: Minimum of 3 years of experience in finance or operations support. Project Builder module experience in SAP. Strong communication and interpersonal skills. Prior P&L experience preferred.