UAE National Opportunity - Customer Success Manager (CSM) - SAP Academy for Customer Success

The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with SAP solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. As a CSM within the SAP Next Gen - Academy for Customer Success, you will successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team. Focus areas include SAP SuccessFactors (Human Capital Management - HCM) covering core HR, payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management, as well as SAP Business Transformation Management (BTM). Upon successful completion, you will move into a direct customer-facing CSM role.